Eze Talk's IBM MaaS360® image In today's technology driven, mobile world it is more important than ever to ensure your devices are secure and not at risk of abuse.  Eze Talk are pleased to supply IBM MaaS360®, it sounds complicated (or like a secret code name that you are told on a need to know basis) but it really couldn’t be easier or more straightforward to use and could massively help your business! This is the technical bit - IBM MaaS360®...

Read More

  Background The telephone system is undoubtedly the lifeblood of any recruitment company. Contact with candidates and clients is what drives business forward, therefore the chosen system must be reliable and offer the features required to operate as efficiently as possible. The challenge Not only are high quality features required but the system must be resilient and have a disaster recovery plan in place. Time is money for recruitment consultants and one thing they simply cannot operate without is a phone. In such a...

Read More

GP surgeries require a friendly, prompt and efficient service.  Patients are often calling with concerns and they will expect a quick response to their call, therefore the telephony solution that is chosen must accommodate these requirements.  A hosted phone system provides a great solution to the challenges faced by GP surgeries. What are the challenges?  GP surgeries often deal with a large quantity of calls, particularly peak times such as Monday mornings. In these cases queueing is a must to ensure...

Read More

Why you should care Phone fraud is becoming a real problem in the UK, costing businesses £953 million.  It can result in a real shock when the bill arrives and loss of service, which can be disruptive to your business operations. According to a survey commissioned by the ITSPA which surveyed 1,000 businesses across the UK, 27% had been hacked in the last 5 years, costing each business £12,000 on average. How do they succeed? Hackers scan the internet looking for IP...

Read More

Have you ever thought about how much a missed call costs your business?     Find out exactly how much a missed call costs your company – it’s probably more than you expect. In today’s connected world, being available at all times is vital. Although most businesses tend to favour email and online channels as a way of keeping costs low, customers still expect to be able to reach you by phone. As such, it is important to know...

Read More

Hosted telephony can help protect your business Back in July when we wrote a blog about snow days, it seemed crazy to think of snow as a reality! However, as the last few days have proved, snow can come suddenly and is incredibly disruptive. It is essential to ensure your business is protected against the seasonal elements, and hosted telephony can massively help you do this.  In terms of maintaining productivity, the unpredictable British weather can...

Read More

On a cold Tuesday in Crewe, we took part in a scary, spooky day in aid of the amazing local charity, The Donna Louise. We dressed in our most scary, spooktacular costumes to raise as much money as we could!  The Donna Louise provides care, support and fun to young people and their families from initial diagnosis until they no longer need the charity, they are there every step of the way.  The charity also provides respite in the family home,...

Read More

In this blog, we highlight the basics of the impending GDPR legislation and the immediate steps that need to be taken. We will explore the impact on your communications in our next blog! GDPR (General Data Protection Regulation) is an EU legalisation that comes into force in the UK on 25th May 2018 and applies to any business who handles data. Although this might seem a while away, it is important to understand the law and to ensure the processes...

Read More

The perception that hosted telephony (VoIP) is out of reach for schools couldn’t be further from the truth. OK, so a snow day in July might seem a little far fetched, although with the British weather, anything is possible!  The truth is, if you work in the education sector, you know how important communication is to the life of the school and in the event of snow, or any disaster from fire to floods, communication and keeping staff and students safe...

Read More

Like many businesses, charities are under increasing pressure to offer a 24/7 service whilst at the same time showing cost efficiencies and a satisfactory ROI. The challenge Due to the nature and urgency of work undertaken, helplines need to be available round the clock and it is vital that a continuity plan is in place in case of a crisis.  Charites also deal with many sensitive subjects and need to ensure data is held securely and comply with data protection...

Read More