We are experiencing the rise of online estate agents promising us to sell our homes at a fraction of the cost of high street branches.  As a result of this, one in five high street estate agents are at risk of going out of business amid a growth in online companies, according to figures. High street estate agents are under increasing pressure to keep costs low and deliver outstanding customer service to stay competitive.  Hosted telephony (or VOIP) is...

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Eze Talk are pleased to now be offering Amazon Web Services.  We know that in the wake of GDPR, it is more important than ever for companies to be able to simply and securely collect, store and analyse their data. Amazon Web Services (AWS), is an on-demand cloud computing platform that offers a secure service that is second to none.  It is built to store and retrieve any amount of data from anywhere – websites and mobile apps, corporate applications and data...

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BT intend to stop selling their traditional ISDN lines by 2020 with a view to phasing out the network entirely by 2025.  It has been reported that 25% of businesses are not aware of the need to move to new IP technology.  We have found more than half of the businesses we speak to rely on outdated telephony which could be holding their business back. What is this old technology?! Traditional ISDN lines (Integrated Services Digital Network) were introduced by BT in...

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In today's technology driven, mobile world it is more important than ever to ensure your devices are secure and not at risk of abuse.  Eze Talk are pleased to supply IBM MaaS360®, it sounds complicated (or like a secret code name that you are told on a need to know basis) but it really couldn’t be easier or more straightforward to use and could massively help your business! This is the technical bit - IBM MaaS360® is a comprehensive mobile device management solution for...

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Background The telephone system is undoubtedly the lifeblood of any recruitment company. Contact with candidates and clients is what drives business forward, therefore the chosen system must be reliable and offer the features required to operate as efficiently as possible. The challenge Not only are high quality features required but the system must be resilient and have a disaster recovery plan in place. Time is money for recruitment consultants and one thing they simply cannot operate without is a phone. In such a...

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GP surgeries require a friendly, prompt and efficient service.  Patients are often calling with concerns and they will expect a quick response to their call, therefore the telephony solution that is chosen must accommodate these requirements.  A hosted phone system provides a great solution to the challenges faced by GP surgeries. What are the challenges?  GP surgeries often deal with a large quantity of calls, particularly peak times such as Monday mornings. In these cases queueing is a must to ensure...

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Phone fraud is becoming a real problem in the UK, costing businesses £953 million.  It can result in a real shock when the bill arrives and loss of service, which can be disruptive to your business operations. According to a survey commissioned by the ITSPA which surveyed 1,000 businesses across the UK, 27% had been hacked in the last 5 years, costing each business £12,000 on average. How do they succeed? Hackers scan the internet looking for IP addresses and also PBX’s...

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Find out exactly how much a missed call costs your company – it’s probably more than you expect. In today’s connected world, being available at all times is vital. Although most businesses tend to favour email and online channels as a way of keeping costs low, customers still expect to be able to reach you by phone. As such, it is important to know how much missed calls could be costing your business. The cost of missed calls varies greatly depending...

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Back in July when we wrote a blog about snow days, it seemed crazy to think of snow as a reality! However, as the last few days have proved, snow can come suddenly and is incredibly disruptive. It is essential to ensure your business is protected against the seasonal elements, and hosted telephony can massively help you do this.  In terms of maintaining productivity, the unpredictable British weather can be particularly challenging for many businesses. Bad weather can test a...

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On a cold Tuesday in Crewe, we took part in a scary, spooky day in aid of the amazing local charity, The Donna Louise. We dressed in our most scary, spooktacular costumes to raise as much money as we could!  The Donna Louise provides care, support and fun to young people and their families from initial diagnosis until they no longer need the charity, they are there every step of the way.  The charity also provides respite in the family home,...

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