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We are thrilled that Sophie has been shortlisted for Young Leader of the Future at this year’s South Cheshire Chamber Business Awards.  Sophie started as an apprentice at Eze Talk three years ago and now at the age of 20, manages a team of seven to help look after the customer experience. Sophie started with Eze Talk three years ago as an apprentice in sales, where she was identified for her outstanding help and service to customers.  Sophie also had...

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Find out why your current supplier downplays SIP trunking – if they do, you could be missing out It’s OK to switch If you’ve been tied into an ISDN contract for a number of years with your current provider it’s easy to become complacent with your existing solution. If it meets your current business needs then why would you ask your current provider about alternative solutions? Well you should. Did you know that, by moving your services to SIP, not only can...

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Eze Talk has kept to its word of never increasing bills for customers.  This promise comes in the wake of an industry wide change that caller display must now be given to customers for free.  This move has forced all major telecoms companies to increase their bills and charges. The regulatory authority for communications, Ofcom, recently announced that from 1st October, all telecoms companies would have to provide the caller display facility for free to their customers.  All of the...

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Many on-premise phone system (PBX) manufacturers claim that the 5 year costs of their systems are lower than an equivalent Cloud PBX alternative. What the premises guys don’t tell you is all the little extra hidden costs that come as a result of the limitations of the hardware and software in their systems. This blog will provide you with useful questions to ask your PBX manufacturer to discern if you are getting the full picture on the cost of their...

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How a hosted solution for your business telecoms can help to make your business truly agile In today’s fast-paced business environment, it’s critical that businesses are flexible in order to keep up. This means being able to respond quickly to market changes, improving technologies and understanding patterns of employment. • More than 60% of UK business have employees that work remotely. • 14% of the UK workforce work from home. Your business’s infrastructure needs to be agile enough to support this shift....

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More businesses than ever are turning to next generation solutions such as SIP Trunks and hosted telephony. We have covered in many of our blogs that ISDN is a dying technology. Indeed, BT intend to switch their ISDN network off entirely in 2025 and the general consensus is the technology will be as good as gone within five years. But this traditional system is still being used by many businesses. ISDN is a communications network that relies...

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Every business is only as good as its workforce – and attracting then holding onto your best people are now partly determined by how supportive, flexible, agile and efficient your communications and IT systems are. Did you know that 75% of employees rank workplace flexibility as their most important benefit? Better people means better business Losing or being unable to attract top quality employees damages your ability to be competitive, while high levels of employee churn increase costs. Digital natives’ demands...

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Connected communications can help you dramatically improve your business. To support healthy, continued growth, every business needs to operate effectively. From IT to human resources, telecoms to finance, every function needs to work efficiently in order to maximise profitability and to free up funds for investment back into the business. Connected communications play a major part in modern business operations. However it’s easy to assume your existing phone system is operating effectively if there isn’t an obvious issue with performance. But there are several...

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Mobile working is now the norm and yet: 80% of workers feel it’s harder to work in mobile teams.* 33% cite poor communications as their greatest challenge when mobile.* Not enabling mobile working can carry a significant cost…. Common mobile worker complaints are as follows: Lower job satisfaction as they don’t feel like they have access to the right tools for the job. They feel excluded by missing out on important communications. They feel frustrated at using tools which aren’t designed...

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We are experiencing the rise of online estate agents promising us to sell our homes at a fraction of the cost of high street branches.  As a result of this, one in five high street estate agents are at risk of going out of business amid a growth in online companies, according to figures. High street estate agents are under increasing pressure to keep costs low and deliver outstanding customer service to stay competitive.  Hosted telephony (or VOIP) is...

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