How hosted telephony can help charities under pressure

Like many businesses, charities are under increasing pressure to offer a 24/7 service whilst at the same time showing cost efficiencies and a satisfactory ROI.

The challenge

Due to the nature and urgency of work undertaken, helplines need to be available round the clock and it is vital that a continuity plan is in place in case of a crisis.  Charites also deal with many sensitive subjects and need to ensure data is held securely and comply with data protection legislation.

Many charities also have shops and offices in different areas which makes a central, reliable point of contact challenging to administrate.  Their phone systems need to be able to cope with cross site working, whilst taking calls from volunteers, those needing help and people wishing to donate.

On top of this, charities are often operating within a limited budget.  That said, we have been surprised how many charities are over spending on their telecoms, without even realising it!

The solution

Hosted telephony (VoIP) offers a range of features that are ideally suited for a charity.  What’s more, hosted telephony is significantly cheaper than standard business phone lines.

Sophisticated disaster recovery – for helplines, this will enable calls to be continued to be received even in the event of a disaster.  They can be sent to a mobile, an office or any UK number.

Advanced call reporting – Staff allocation mean it can often be difficult for charities that take a high volume of calls. With hosted telephony’s advanced call reporting, they can see when their peak and low call times are and allocate staff accordingly.

Centrally managed administration portal – Many charities operate from a central office and also have multiple satellite shops so administration is often time consuming and expensive. Engineers often have to travel large distances just to make small changes to a system! This portal ensures changes can be made remotely, saving travel costs and time.

Sequential ring sequence – should no one be available to take a call in a shop, a sequential ring sequence can be initiated to enable the call to bounce from one shop to another.  This way calls (whether from donors or a call seeking help) need never be missed.

Affordable and user friendly – charities are often on a tight budget.  Hosted telephony is a more cost effective solution than standard lines, often considerably cheaper.  Plus Eze Talk also offer a further 30% reduction for charities. There are also no CapEx costs and it is free to install and maintain.  Our hosted telephony is jargon free and although the product is advanced, you do not need technical experience to administer it.

To talk to us about hosted telephony can help your charity, please call one of our specialists today on 0333 200 1528.