1. Can I view my bill online?
  2. Are you part of BT?
  3. Can I keep my current telephone number?
  4. Why do I need to pay by Direct Debit?
  5. What happens if I have a fault on my line?
  6. How do I stop unwanted calls?
  7. How do I activate and set up my new SIM?
  8. Will I have separate bills for my landline and mobile?
  9. If I want to keep my existing number how long will it take to port onto your network?

Can I view my bill online?

Yes, our online service allows you to view details of your unbilled calls, as well as your last 3 months activity with tools that allow you to see usage and costs. Call our customer services team on 0333 200 0801 to get your online account set up.


Are you part of BT?

No, Eze Talk is an independent privately owned UK company, one of the reasons we are able to offer such competitive rates and service.


Can I keep my current telephone number?

Yes you can. Plus if you use services such as 1471, call divert call waiting etc, you can continue to use these services as before.


Why do I need to pay by Direct Debit?

Direct Debit is a convenient way to pay bills and it’s also very secure as every payment is covered by the Direct Debit Guarantee scheme. Plus by paying by Direct Debit you will not incur any late payment charges or admin fees for payment processing.


What happens if I have a fault on my line?

Simply call our faults team and they will deal with your problem promptly. All repairs are carried out by Openreach the service company owned by BT.


How do I stop unwanted calls?

Eze Talk’s Call Blocker is £39.99 including VAT and P&P and is pre- programmed to stop calls from known nuisance numbers. The block now button allows you to log any new unwanted caller numbers to the unit’s memory to permanently block them in future


How do I activate and set up my new SIM?

If you want to keep your current number , all you have to do is ring your current mobile network and ask them for your PAC Code. Once you have your PAC Code give our office a call and we will port your number onto our network.


Will I have separate bills for my landline and mobile?

No, the advantage of having Eze Talk as your landline and mobile provider is that you receive one bill each month for both landline and mobile, this means no more extra bills and separate payments coming out during the month.


If I want to keep my existing number how long will it take to port onto your network?

Normally it takes 2 working days for the SIM and existing number to go LIVE.