Residential Frequently Asked Questions

Can I keep my current telephone number?

Yes you can. Plus if you use BT Services such as 1471, call divert, call waiting, 3 way calling, etc., you can even continue to use them as before.

If I switch to eZe-Talk Broadband, will I be able to keep and use my existing email address?

You can use any email address on our broadband service however we recommend you first check with the company that issued your email address as some providers will not allow you to keep the address once you've moved off their broadband service.

Are you part of BT?

No eZe-Talk is a privately owned UK base company independent of BT, one of the reasons we are able to offer such a competitive service.

Why do I need to pay by Direct Debit?

Direct Debit is a convenient way to pay your bills and it's also very secure as every payment is covered by the Direct Debit Guarantee scheme, plus by paying by Direct Debit you make a saving of £3.50 per month on the non-DD admin charge and will also avoid incurring any late payment charges.

Can I view my bill on-line?

Yes, our eZe-Bill online service allows you to view details of your unbilled calls as well as your last 3 months activity with tools to allow you to interrogate usage and cost data then display the results in graphs or table format. This service is free to our Talk n Surf customers but can be added to any account for 50p per month.

What happens if I have a fault on my line?

Simply call our faults team on 0845 017 9878 option 3 and they will deal with your problem promptly. All repairs are carried out by Openreach, the service company owned by BT.

Do I have to have a paper bill each month as I am conscious of the environment?

No, all eZe-Talk customers have the option of receiving their bill via email. This not only saves paper but also your money.

How does my renewable contract work?

At the end of the initial minimum contract period of your package, unless you tell us you do not wish to continue, your contract for your package will be automatically renewed for a further 12 months, ensuring you continue to benefit from great savings as the cost of your calls continue to be guaranteed never to increase.