Residential Frequently Asked Questions
Are you part of BT? Are you a scam?
No, eZe-Talk is a privately owned UK base company independent of BT, one of the
reasons we are able to offer such a competitive service. By following our Codes of Practice, our
external sales teams are briefed to state that they are not from BT to you.
If you have been told otherwise, please
Contact Us so we can investigate this issue.
How does my renewable contract work?
At the end of the initial minimum contract period of your package,
unless you tell us, in writing, you do not wish to continue, your contract for your
package will be automatically renewed for a further 12 months, ensuring you
continue to benefit from great savings as the cost of your calls continue to be
guaranteed never to increase.
Contact Us for more information.
If you wish to cancel your contract, there is more information in the
Terms and Conditions
How long is the cooling period?
As discussed in the
Terms and Conditions, the period of ten (10) Days from the Start Date of
the Contract during which you may cancel. The Start Date is the date upon which you
either sign a Contract or if you have ordered the Services over the telephone or via
the internet, the date upon which you set up your Contract.
If you are unsure what you have signed up to, don't hesitate to
Contact Us
What happens if I have a fault on my line?
Simply call our Faults Team on 0845 017 9878 option 3 and they will deal with your problem promptly.
All repairs are carried out by Openreach, the service company owned by BT.
Can I keep my current telephone number? Will I lose any services?
Yes, you can keep your number. Also, any BT Services, such as 1471, call divert, call waiting, three
way calling, you can keep to use them as before.
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If I switch to eZe-Talk Broadband, will I be able to keep and use my existing email
address?
You can use any email address on our broadband service however we recommend you first
check with the company that issued your email address as some providers will not allow
you to keep the address once you've moved off their broadband service.
We also have more information in our Broadband FAQ
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Why do I need to pay by Direct Debit?
Direct Debit is a convenient way to pay your bills and it's also very
secure as every payment is covered by the Direct Debit Guarantee scheme, plus by
paying by Direct Debit you make a saving of £3.50 per month on the non-DD admin
charge and will also avoid incurring any late payment charges.
Paper bill charges are listed in our Terms and Conditions
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Can I view my bill on-line?
Yes, our eZe-Bill online service allows you to view details of your unbilled calls
as well as your last 3 months activity with tools to allow you to interrogate usage
and cost data then display the results in graphs or table format. This service is free
to our Talk n Surf customers but can be added to any account for 50p per month.
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Do I have to have a paper bill each month as I am conscious of the environment?
No, all eZe-Talk customers have the option of receiving their bill via email. This not only saves paper but also your money.
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